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RETURNS POLICY

E-STORE returns

We pride ourselves on selling only beautiful products made with care.
If you need to request a return or exchange due to faulty or damaged goods, we ask you take the time to read this returns policy

In order for Garden Expressions to process a return request, you must first contact Garden Expressions via:

Email: info@gardenexpressions.com.au

Mail: Garden Expressions E-Store, 155 Edinburgh St, Coffs Harbour NSW 2450

Included with your request must be the following information:

  1. A daytime and after hours contact number.
  2. A copy of your invoice/receipt.
  3. A brief description of the fault or damage including dated images

Please do not return the items by post or courier until we have replied or spoken to you.

 

RETURNS FOR CHANGE OF MIND

We DO NOT accept returns for change of mind.
We encourage you to choose carefully from our collection.

 

RETURNS FOR DAMAGED

If your goods arrived damaged in transit please let us know within 24hrs of the goods arriving.

If your goods are faulty, due to a manufacturer’s fault, you must notify us within 7 days of receiving your purchase.
In the case of damaged or faulty goods please take a digital photo of the item to include with your request. This can help us determine the best way for us to help you.

Once the return is approved we’ll organise a pick-up where possible.
Please note Garden Expressions may not be able to replace your damaged item immediately or with the same product.
We can however offer a refund, an exchange or store credit, the exchange or credit will not include shipping and handling charges, these will be added at the time of use pending the products selected. The exchange or credit will be issued when the goods are received by Garden Expressions in original condition, including product packaging where applicable.

Garden Expressions reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse, poor storage or neglect.

 

IMPORTANT NOTES

Garden Expressions reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a refund, repair, or exchange being refused.

Refund, credit and exchange values do not include the cost of shipping the goods to or from the purchaser.

 

GOODS CURRENTLY NOT IN STOCK

Garden Expressions attempts to correctly indicate current stock levels online, however in some instances products listed as in stock may be found to be out of stock. If an item is purchased online and found to be out of stock you will be contacted within 24hours and offered a full refund.

 

PRICES

Prices of products, services, delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability.

All prices displayed are exclusive of delivery charges. These costs are additional to the listed product price.

 

RISK AND TITLE

Garden Expressions will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection .

 

PRODUCT VARIABILITY

We take care to ensure we provide you with accurate colour and size descriptions and images.

Colours of products displayed on your computer monitor may vary from the actual colour of the item you are purchasing. This can be due to the high variance in colours from one computer monitor to another.

We cannot offer refunds based on colours or shapes of products not being what you wanted so please choose carefully.

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155 Edinburgh Street,
Coffs Harbour
NSW 2450

M: 0409 513 305

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